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- Project Overview
Long-term ERP Implementation & Support for Hyundai Steel Pipe India Ltd
Since 2018, Ratxen Solutions has been a trusted technology partner for Hyundai Steel Pipe India Ltd, delivering continuous ERP support, seamless integrations, and measurable improvements in operational efficiency.
About the Client:
Hyundai Steel Pipe India Ltd is a leading manufacturer in the steel industry, specializing in high-quality steel pipes. With complex operations and strict compliance requirements, the company needed a reliable ERP partner to optimize business processes and ensure long-term stability.
Challenges
Manual GST filing creating compliance risks and inefficiencies
Vendor payment delays due to non-integrated bank systems
High volume of monthly operational incidents (~100/month)
Need for reliable 24/7 ERP support and proactive enhancements
Solution
To address these challenges, Ratxen Solutions designed and delivered a long-term ERP support and optimization strategy. Our approach combined technical expertise, proactive enhancements, and continuous monitoring to ensure smooth operations and sustainable growth.
Key Solutions Implemented:
Direct integration of Microsoft Dynamics AX with the Indian Government GST portal
Seamless bank portal integration for faster and secure vendor payments
24/7 dedicated ERP support ensuring minimal downtime
Continuous system monitoring and proactive enhancements for long-term stability
Results
Through this partnership, Hyundai Steel Pipe India Ltd experienced remarkable improvements in efficiency, compliance, and reliability. The ERP system evolved into a highly stable platform, allowing the client to focus on business growth while relying on us for consistent technical excellence.
Key Results Achieved:
Reduced incidents from ~100 per month to just 3–4 minor issues
Achieved a perfect 7/7 CSAT score with exceptional client satisfaction
Automated GST compliance through direct portal integration
Significantly improved vendor payment cycles with bank portal connectivity
Reduced additional development needs to only 1–2 per month
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